Good Complainer

Many people around me thinks that I am great in complaining so many of them tend to look for me to prepare their complaint letter.

I am not good at complaining but I am merely better in exclaiming my feelings. In fact, I don't like complaining because I work in customer experience field and I believe that intentional, unnecessary complaints will attract Karma! (I am great fan of Law of Attraction and this implies here!)

Good complaint is irrevelant to get the imposed message addressed. It depends if the customer service field is driving empathy in their core values.

It is never a bad thing to have empathy driven customer service but it can be lethal to company that do not have strictly obligated guidelines.

Imagine you hire a level 2 that handles escalation and he is so empathy, he tends to give every customer what they want. If everyone of them wanted RM100 rebate and there he handles approximately 900 complaints a year, it would be RM90,000. It could be 50% actual empathy and your company lose RM45, 000 for nothing.

How would you prepare and identify a 360 degree empathy guidelines to be adhered in order to have optimal cost control while maximising customer experience?

I will share with you my personal thoughts and ideas of how I plan for customer experience in the next post. 

Why do I need to be fit?

Isn't it an interesting topic that baffles many? 

Some feels that we should not lose weight because it is body shaming to do so when others say that while mos of us may have funny reasons to do some, following are a compilation of reasons I have encountered from people whom wanted to lose weight and have successfully lost weight's reasons:

1) Higher chance to survive during disaster

One of my trainee absolutely believes that if he is fitter, he can run faster during a disaster hence being fitter can let him have higher chance to survive! 

2) Look good in photo

One of the trainee was struggling with low self esteem as she had a hard time looking at those weight gained while she gotten sick and couldn't exercise. With that, she hated herself in photos so she took charge and lost whopping 26kgs just so she can look thinner in the photo any of her friends or family snapped 📸

3) Lesser time spent for good photos

Another interesting trainer got tired of editing his photo to look good so that he can tell interesting stories when he is 90, got fitter so that he won't need to spend hours for good photos! (Well, who want to look bad in their memories right?) 
4) Fit in the wanted

One lady spent hundred on clothes 👙👗💥 that she couldn't fit in and was laughed at by her husband, she ended up losing weight, got fitter and spent even more on clothes! (For a great reason!) 

5) Glamorous!! The need to have the body people envy so one can be the glam have become a social norm, the great news of wanting to be fit to be glamourous is so much healthier than wanting to be going through knives or technology to be glamorous! I would at least thank Avengers for sending the right messages!!

6) Physically Fit

One of the lady trainee was often down with fever, flu and cough, she got fed up of medicine so decided to take a turn on fitness by changing her food diet first then added on exercise. 

She just wanted to do what she was passionate about, going out with others without worrying on what to not be eaten to avoid cough, flu or fever. Nowadays, she just use portion control to enjoy everything she loved! 

With people losing weight and some still ponder on "why can't I lose weight?" 

A. No time
B. Don't know what to do or where to start
C. Body reflect too slowly (😏lazy)
D. Actual procrastination

E. Any reason to not lose weight now.. 

One just need 1 reason to move or 1 reason to not move, whatever the reason is, you are right. Only your reason can determine your persistency towards the outcome.

Clock is ticking, if we don't start to enjoy now, when will we?!