A Colleague

I am not sure if this reaches to the colleague I am referring, just my blog so…

There is a new colleague at work. His powerful skill at work have intimidated few, I was intimidated too but I was caught up with the failed plans that desperately needed recovery.

He is doing well, I guess. He came to me asking some questions like, “What do you think Salesforce is being used for?” Seriously, I don’t care 100% then, I needed to finish my work.

Agreeing to a disagreement, I would stand my point to agree to disagree or at least share my personal opinion but this time, I just kept quiet to think of my pending work.

He continued to talk for another 15 minutes.

The last time I assumed the new joiner role, it was almost 3.5 years ago. I don’t remember how I was to others. I could not say much, I had to sneak away from my own workstation to finish my work. I was frustrated I had to rush a 27-pager report in 1.5 days, get 3 rounds of proof reading before having it briefed and acknowledged.

I am sorry my new colleague, your question is not my priority. I just wish you gave me a slot to breathe before you gave me even more questions.

I wish you all the best and hopefully you get on your track soon.

It is easy to say..

There has been some stressful moments. I made the choice to take up the counter offer of probational promotion and stayed on.

I worked really hard for almost 3 months now, 90 days plan is almost over, some plans gone as planned, some didn't. It was within expectation that some will not go as planned. Great news is my promotion is confirmed, there is only 1 person whom know and now probably the readers of this blog.

I have so much on my mind to let go but there is even more that need my mind on, is it mandatory in the corporate world to overwork the brain for a cause that belonged to others?

Turning 30 last month have been different. I tried to make peace with my past by embracing the fear I had, that's the only way I can be transformed. Maleficient: Mistress of Evil, shared about it is not what makes you, it is what you choose to become. Don't forget who you are.

I tend to forget who I am.

There are many things I said to myself that I will do but I have always pushed it forward to give way to my work, the work that is working towards someone else's cause. I have forgotten what is my cause and I just can't seem to find it now.

10 years ago, I had some simple but impossible goals; I achieved those impossible goals in 9 years, unexpectedly.

Right now I am just busy facing the body weight issue others seems to have on me, the multitasking skill that is assumed to be the reason I should be assisting others if I looked free (gosh I wish they remember I work with my brain not my body), the answer towards when will I be married while they are not interested to pay for my household, the reasoning I need to give when I am late because I am too held up with my brain being occupied while it is not within my control, etc.

Am I supposed to manage these petty chores while a bigger picture is somewhere waiting for me? 

Why am I answerable to them and why do they even bother what I wish to do?

So many questions that is without an answer because I am busy working on someone else's cause and those petty issues or chores to be done.

It is easy to say whatever you feel if you are not going to be responsible to what happened to me afterwards but I am not like you, I am just going to take my time, do my best and go with my own flow.

Growing up is to let the different streams flow until it goes to the river that ends at the sea. I will flow in my stream to the river that will let me end at the ocean, what about you?

Good Complainer

Many people around me thinks that I am great in complaining so many of them tend to look for me to prepare their complaint letter.

I am not good at complaining but I am merely better in exclaiming my feelings. In fact, I don't like complaining because I work in customer experience field and I believe that intentional, unnecessary complaints will attract Karma! (I am great fan of Law of Attraction and this implies here!)

Good complaint is irrevelant to get the imposed message addressed. It depends if the customer service field is driving empathy in their core values.

It is never a bad thing to have empathy driven customer service but it can be lethal to company that do not have strictly obligated guidelines.

Imagine you hire a level 2 that handles escalation and he is so empathy, he tends to give every customer what they want. If everyone of them wanted RM100 rebate and there he handles approximately 900 complaints a year, it would be RM90,000. It could be 50% actual empathy and your company lose RM45, 000 for nothing.

How would you prepare and identify a 360 degree empathy guidelines to be adhered in order to have optimal cost control while maximising customer experience?

I will share with you my personal thoughts and ideas of how I plan for customer experience in the next post. 

Follow your own cause

Talent is the least important thing today.

Many times we see people whom are talented but is not as successful as those whom have stayed on.

Staying loyal to a cause that have cost your effort, time and energy doesn't mean that you are not competent to move on, it means that you are committed.

Someone may tell you, you are not going to succeee because of your past. You feel upset and you give up then you see the person whom did not give up while you did, proceed to the next level.

What do you call that? Luck?

I call it persistence.

Persistence is being committed to your cause, trying to achieve your cause using different methods.

There could be many reasons of you being committed but unable to deliver what you have expected to do then you may give up at a point of time.

You believing in you, is being committed to your cause. Have you found your cause?

If yes, are you on the way there?