R.I.P Six Sigma

Working in corporate is interesting when you encounter people of different background reaching to an action point that is unreasonable to many.

I have recently been working closely with IT development team and our main objective was to have a program to replace redundant, manual work. 

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First, a team of analyst will make it a hard time for a requestor by making the requestor write a 25 page long of requirement for the developer to work on. Then after 20 times of changes, the document is good to go.

During development, the developer discuss with himself for the whole time, on how to do the developing, how the flow will go, how Operations can benefit from it and how it would be.

Then it is testing time. Program finally ready for testing but it didn't work as the initial requirement because developer assumed it in his version of 25 pager while the requestor have another understanding.

Analyst's final conclusion is proceed to get the system to production then only request for change because it is what the Developer understood from the program. 

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What I learn is that, if you pre-ordered a car 1 year ago, it is not the manufacturer's fault that they gave you an engine that is meant to work 1 year ago. 

I thought it would be fair if change to requirement is allowed at testing stage in order to achieve the objective but people of different background came to a conclusion that we should not fix it now, let it be rotten and shown then only get it fixed.

R.I.P Six Sigma

到底什么才是爱？

认识了他快9年，在一起都7年多了，我们依然还在磨合中。

7年多了，他是对我沉默的人，却是对朋友都会滔滔不绝。而我仿佛上辈子是个哑巴，这辈子生下来就是要说话的人。太累了，我就得说到没力气了才能睡着的那种多话之人。

7年多了，我依然还得猜他要的，而我最厌倦的就是猜测。

7年多了，我依然还是不知道他什么时候想吃什么，而我喜爱吃的他都不喜欢，我只能等朋友有空的时候陪我去吃，而我最爱的就是美食。朋友都说，我是可以用美食绑架的人。

7年多了，那种只有在极度没有安全感才出现的一丝丝不安，会不经意的在他身上突然散发出。无论我多么努力想要去除让他不开心的氛围，我都无法避免。而我大多数的朋友都是该死的异性，所以我已经处于跟大多数朋友存在着绝交状态。

7年多了，到底是时间没好好工作还是技巧没好好掌握，他如今依然是选择性聆听。而我就只剩下他一个聆听伙伴，我已经没有可以交心且不会偷偷地批评我的朋友了。

12月20日2020年，他跟我求婚了。期待已久的求婚，发生地不如期待但终究发生了。他一如既往地好笑，如我期望的计划错漏百出；当然最经典的必定是求婚前两天，他还找我＂练习＂了两次。😂

只是，就在求婚后的17天，我们吵架了。吵的是史无前列的轰烈却结局为冷战的一场闹剧。

我们正在谈论着八宝冰，一个充满我人生最快乐时段的回忆。当我说到我回忆里最精彩的记忆时，他的电话响起 - 是昨晚给我们吃免费八宝冰的朋友打来的。

他们挂了电话之后，我问他还记得我们刚才才说什么吗？他说，＂记得啊，就是在说现在要吃什么。＂

我们小争吵了一回，他忽然又说，＂是不是不想跟我一起了？我可以走。＂

7年了，他依然习惯性的不开心就想要逃避，而我已经不胜其数地反映了我对于逃避的厌恶，尤其当他不愉快就要走的时候；而他依然一如既往地重复着说。

到了餐馆，我纳闷地想要吃东西，结果递上去的点菜单就点了只有我才吃的卤面。虽然饿了，他选择不吃。他说饿了但是不想吃，而我只能难受的吃了一顿他板着脸的面。

吃完了，我不愿意上车回去，我感觉我需要空间，我需要让我冷静思考和呼吸的空间。

而他一如既往的觉得，我要发脾气就要回家发脾气。

而他一如既往的觉得，我要傲娇就不要在大街上。

而他一如既往的觉得，他都已经道歉了，我为什么还要生气。

其实我想要的就是他让我有冷静的空间和一颗聆听我想说话的心，一个卑微到我都无法自容的要求，真的那么难成全吗？

爱是不是就是我能忍多久就是爱多深，还是这就是求婚后应该拥有的另类磨合？

Live while breathing

I am always intrigued by how others live their lives because I want to know how to make my life matters. My whole life, I have been searching for a meaning, the meaning.

Unsure if this is only me but everyone seems to be doing great in their lives.

I have tried to work up the corporate level, taste of sense of achievement yet I start to feel the emptiness of life, the lack of livelihood and passion driven aggressiveness. I can’t stop to wonder if this is something that happens to everyone.

Life became more and more bulky when it is going into the unknown then one tends to do more and more to get it more meaningful. This leads to living someone else’s dream, someone else’s goal and someone else’s life.

Life is too short to live for someone else.

I took a leap of faith and took 20 days off to Netherlands to meet up with the sister that I didn’t have the best relationship with, together with my mother whom I didn’t have a great relationship. 2 months ago, my sister gave birth to her 3^rd child, a baby girl.

Baby was born in a water bath and when I arrived, she was already 2 months old. She only knew how to poo, pee, sleep and cry for milk. Then on the day I left, she can already understand if a person is talking to her, she can recognize me, and she can even suck her thumb to soothe herself.

Once upon a time, that was me. I was so focused and indulged to find the next thing in life to make a tat better. One thing at the time was a thing and a big happiness for my family when they see me doing the next thing they have been longing, there were pure happiness and encouragement.

This will be my focus in life hereon, to live while breathing.

A Colleague

I am not sure if this reaches to the colleague I am referring, just my blog so…

There is a new colleague at work. His powerful skill at work have intimidated few, I was intimidated too but I was caught up with the failed plans that desperately needed recovery.

He is doing well, I guess. He came to me asking some questions like, “What do you think Salesforce is being used for?” Seriously, I don’t care 100% then, I needed to finish my work.

Agreeing to a disagreement, I would stand my point to agree to disagree or at least share my personal opinion but this time, I just kept quiet to think of my pending work.

He continued to talk for another 15 minutes.

The last time I assumed the new joiner role, it was almost 3.5 years ago. I don’t remember how I was to others. I could not say much, I had to sneak away from my own workstation to finish my work. I was frustrated I had to rush a 27-pager report in 1.5 days, get 3 rounds of proof reading before having it briefed and acknowledged.

I am sorry my new colleague, your question is not my priority. I just wish you gave me a slot to breathe before you gave me even more questions.

I wish you all the best and hopefully you get on your track soon.

It is easy to say..

There has been some stressful moments. I made the choice to take up the counter offer of probational promotion and stayed on.

I worked really hard for almost 3 months now, 90 days plan is almost over, some plans gone as planned, some didn't. It was within expectation that some will not go as planned. Great news is my promotion is confirmed, there is only 1 person whom know and now probably the readers of this blog.

I have so much on my mind to let go but there is even more that need my mind on, is it mandatory in the corporate world to overwork the brain for a cause that belonged to others?

Turning 30 last month have been different. I tried to make peace with my past by embracing the fear I had, that's the only way I can be transformed. Maleficient: Mistress of Evil, shared about it is not what makes you, it is what you choose to become. Don't forget who you are.

I tend to forget who I am.

There are many things I said to myself that I will do but I have always pushed it forward to give way to my work, the work that is working towards someone else's cause. I have forgotten what is my cause and I just can't seem to find it now.

10 years ago, I had some simple but impossible goals; I achieved those impossible goals in 9 years, unexpectedly.

Right now I am just busy facing the body weight issue others seems to have on me, the multitasking skill that is assumed to be the reason I should be assisting others if I looked free (gosh I wish they remember I work with my brain not my body), the answer towards when will I be married while they are not interested to pay for my household, the reasoning I need to give when I am late because I am too held up with my brain being occupied while it is not within my control, etc.

Am I supposed to manage these petty chores while a bigger picture is somewhere waiting for me? 

Why am I answerable to them and why do they even bother what I wish to do?

So many questions that is without an answer because I am busy working on someone else's cause and those petty issues or chores to be done.

It is easy to say whatever you feel if you are not going to be responsible to what happened to me afterwards but I am not like you, I am just going to take my time, do my best and go with my own flow.

Growing up is to let the different streams flow until it goes to the river that ends at the sea. I will flow in my stream to the river that will let me end at the ocean, what about you?

Good Complainer

Many people around me thinks that I am great in complaining so many of them tend to look for me to prepare their complaint letter.

I am not good at complaining but I am merely better in exclaiming my feelings. In fact, I don't like complaining because I work in customer experience field and I believe that intentional, unnecessary complaints will attract Karma! (I am great fan of Law of Attraction and this implies here!)

Good complaint is irrevelant to get the imposed message addressed. It depends if the customer service field is driving empathy in their core values.

It is never a bad thing to have empathy driven customer service but it can be lethal to company that do not have strictly obligated guidelines.

Imagine you hire a level 2 that handles escalation and he is so empathy, he tends to give every customer what they want. If everyone of them wanted RM100 rebate and there he handles approximately 900 complaints a year, it would be RM90,000. It could be 50% actual empathy and your company lose RM45, 000 for nothing.

How would you prepare and identify a 360 degree empathy guidelines to be adhered in order to have optimal cost control while maximising customer experience?

I will share with you my personal thoughts and ideas of how I plan for customer experience in the next post. 

My Law of Attraction

I am a strong believer of Law of Attraction!

From KL to Hong Kong, I was so irritated by the person sitting beside me because she kept waking me up with her elbow!

She was not huge in size nor am I crossing her seat line but she is just doing it again and again.

I was terribly irritated and while I woke her up ONCE when she felt asleep to go to the washroom, she woke me up at least for 10 times. No, I was not seating at the aisle seat. I was seating at the window seat (I love views!)

She was not happy but I don't care, I needed the toilet (haha, her karma). So she knew how I felt and suddenly throughout the remaining fight, she no longer elbow her arm on my arm (last 1 hour from 4 hours plus flight). At least she learned to be considerate, I think!

So while I was irritated, I constantly thought I want to get a seat without anyone beside me for my next flight like at the aisle. I had it written down once I have this thought and I was already planning to have my next vacation tickets bought at the aisle.

Law of Attraction happens when you least expected it, my return flight is already equipped with what my mind have attracted.

I got 3 seats for me

It is amazing how the universe works right? This is the fastest law of attraction have worked for me, maybe because it is nearer to heaven.

Do you know what is Law of Attraction and how it works? Let me know what you think of this!

Follow your own cause

Talent is the least important thing today.

Many times we see people whom are talented but is not as successful as those whom have stayed on.

Staying loyal to a cause that have cost your effort, time and energy doesn't mean that you are not competent to move on, it means that you are committed.

Someone may tell you, you are not going to succeee because of your past. You feel upset and you give up then you see the person whom did not give up while you did, proceed to the next level.

What do you call that? Luck?

I call it persistence.

Persistence is being committed to your cause, trying to achieve your cause using different methods.

There could be many reasons of you being committed but unable to deliver what you have expected to do then you may give up at a point of time.

You believing in you, is being committed to your cause. Have you found your cause?

If yes, are you on the way there?

10 Years in difference

It has been long time since I last posted, I was lost, caught in my own debate against what excites me and what makes me passionate.

10 years ago, I set my target to climb to an assistant manager's position, be out of debt, able to pay for my parents' vacation should they wanted one, own what I wanted but not give up what I needed. They were simple goals but it was what that have driven me for 10 years.

Now I have achieved them and suddenly I am lost. People in their 40s tell me that I should not make goals monetary and that I should have better goals.

How would I have a non-monetary goal if I didn't know where am I heading next?

At this moment, I just want to know:
1. What makes me passionate?
2. How can I make a difference in others' lives?
3. I know I am meant for something bigger, what is that?

Only time will tell and only time can tell.

Advengers: Endgame - What does it mean?

Watching Advengers: Endgame created a new scenery in the whole Social Media. It all started 11 years ago and it changed everyone that was involved.

My personal favourite has been Iron Man - Tony Stark. Not because he is a genius, billionaire, playboy, philanthropist but the sincerity, dedication and commitment the actor Robert Downey Jr. have demonstrated in the movie series.

An actor can only be at his best to touch the audience when he is the character he acted. He gave in his heart and soul to be the character best and that was also the character that defined him as an actor.

It was the time he decided to change his life that his life became different.
It was the time he decided to stay drug free and alcohol free that he became different.
It was the time he decided to be a good husband, a good actor and just himself that made him different.
It was the time he decided to let time be the best judge to witness the change progress that have made him different.

We all have struggles, we all have past but what we think and do is what made us different.

Celebrities and sport stars are people we look up to, not because they are living a glamorous life. They are looked up upon because of their willingness to sacrifice, their dedication to their life goal, their focus on the endgame and their persistence in coping with difficulties incurred.

Will your endgame be a new start or just the endgame?

Why do I need to be fit?

Isn't it an interesting topic that baffles many? 

Some feels that we should not lose weight because it is body shaming to do so when others say that while mos of us may have funny reasons to do some, following are a compilation of reasons I have encountered from people whom wanted to lose weight and have successfully lost weight's reasons:

1) Higher chance to survive during disaster

One of my trainee absolutely believes that if he is fitter, he can run faster during a disaster hence being fitter can let him have higher chance to survive! 

2) Look good in photo

One of the trainee was struggling with low self esteem as she had a hard time looking at those weight gained while she gotten sick and couldn't exercise. With that, she hated herself in photos so she took charge and lost whopping 26kgs just so she can look thinner in the photo any of her friends or family snapped 📸

3) Lesser time spent for good photos

Another interesting trainer got tired of editing his photo to look good so that he can tell interesting stories when he is 90, got fitter so that he won't need to spend hours for good photos! (Well, who want to look bad in their memories right?) 
4) Fit in the wanted

One lady spent hundred on clothes 👙👗💥 that she couldn't fit in and was laughed at by her husband, she ended up losing weight, got fitter and spent even more on clothes! (For a great reason!) 

5) Glamorous!! The need to have the body people envy so one can be the glam have become a social norm, the great news of wanting to be fit to be glamourous is so much healthier than wanting to be going through knives or technology to be glamorous! I would at least thank Avengers for sending the right messages!!

6) Physically Fit

One of the lady trainee was often down with fever, flu and cough, she got fed up of medicine so decided to take a turn on fitness by changing her food diet first then added on exercise. 

She just wanted to do what she was passionate about, going out with others without worrying on what to not be eaten to avoid cough, flu or fever. Nowadays, she just use portion control to enjoy everything she loved! 

With people losing weight and some still ponder on "why can't I lose weight?" 

A. No time
B. Don't know what to do or where to start
C. Body reflect too slowly (😏lazy)
D. Actual procrastination

E. Any reason to not lose weight now.. 

One just need 1 reason to move or 1 reason to not move, whatever the reason is, you are right. Only your reason can determine your persistency towards the outcome.

Clock is ticking, if we don't start to enjoy now, when will we?!