Good Complainer

Many people around me thinks that I am great in complaining so many of them tend to look for me to prepare their complaint letter.

I am not good at complaining but I am merely better in exclaiming my feelings. In fact, I don't like complaining because I work in customer experience field and I believe that intentional, unnecessary complaints will attract Karma! (I am great fan of Law of Attraction and this implies here!)

Good complaint is irrevelant to get the imposed message addressed. It depends if the customer service field is driving empathy in their core values.

It is never a bad thing to have empathy driven customer service but it can be lethal to company that do not have strictly obligated guidelines.

Imagine you hire a level 2 that handles escalation and he is so empathy, he tends to give every customer what they want. If everyone of them wanted RM100 rebate and there he handles approximately 900 complaints a year, it would be RM90,000. It could be 50% actual empathy and your company lose RM45, 000 for nothing.

How would you prepare and identify a 360 degree empathy guidelines to be adhered in order to have optimal cost control while maximising customer experience?

I will share with you my personal thoughts and ideas of how I plan for customer experience in the next post. 

What should I do?

Have you ever wonder what do you want to do in or meant to accomplished in this life?

I wonder about it all the time, I think about it all the time and I have drafted numerous proposals to push myself to go further and do something, anything! I listed pros and cons about what I wanted and needed, map out the possible consequences on each route to be taken. Checklist of making things happen but nothing seems to work out so far... Because plan is just a dream without action.

While I've been trying to figure myself out, there has been many, too many opportunities approaching me. So many people showing so many presentations, people coming out with some amusing and some confusing financial plans, some forwarding articles of good stuff, suggestions of new products, impressive marketing plans. There is just one too many choices to be choose.

I am uncertained.

Should I continue with my apprenticeship of working with a capable leader that constantly gives me new challenges and new free appreciation (no promotion but have minimal increment) .

Should I go with one of it for the money?

Should I put my life together and work it out piece by piece, slowly?

Should I just be happy and forgo everything then just live a usual life?

Should I just flush all the thoughts into the toilet bowl and do the thing I felt?

I don't have the answer yet. What about you?

How much does it cost to keep a memory?

A place I wish to keep in my life, has been sold.

This is the place that I have stayed during my high school time, the place that witness my first love, first time being away from home, first time going on a date, first time raring my own rabbit, first time raring my own fish, first time taking care of an elderly, first time prayed until I cried, the place I spent the most time with an elderly and learned that no matter what happens in life, always look at it differently because everything changes every second.

I received a message informing that the place I grew up in, has been officially sold at the tag price of near to 4 million Ringgits. I do not own it, neither did my direct family have any ownership towards it but it has been sold and it will highly be turned into a commercialized venue since it is situated in the centre of attention in one of the most well known heritage in Malaysia.

Do you know what makes it hurtful?

I have been working really hard for 10 years with the purpose of having to be able to have the capital to keep my memories and buy thing I always wanted to keep. This time round, I couldn't do it because it is too costly, something that I cannot afford.

Making the feeling worse, it was purchased by my former schoolmates whom were at least 1 year younger than me, 4 of them. I wonder what did they do to be able to buy the property so quickly since they graduated much later than me.

It is definitely a mixed feelings because I cannot afford it while those graduated after me can. (Note: I didn't go to university hence started working 4 years earlier than them)

I know many would think that it could be that they are rich or made a fortune or probably struck a lottery to afford it. Have a thought at it, they afford something I couldn't, what is my excuse to still be status quo?